Your voice matters: Coach Niko values your feedback and improves your experience

I am committed to providing the highest standard of support for your smoke-free journey. However, if you are dissatisfied with any part of my service, I encourage you to share your feedback so we can find a solution together.

Complaints Procedure & Quality of Care

If something isn't right, please let me know.I value your feedback and would like the opportunity to resolve any concerns through an informal conversation.Often, a simple chat is the quickest way to clear up misunderstandings and improve our collaboration.

Step 1: A Personal Conversation

Step 2: Independent Mediation

If we cannot resolve the issue together, or if you prefer to speak with someone else, you can reach out to an independent Complaints Officer.

My practice is affiliated with Geschillen in de Zorg (GIDZ) through SoloPartners. The complaints officer provides free, independent support and acts as a mediator to help both parties reach a satisfactory outcome.

- Contact: Disputes in Healthcare (GIDZ)
- Email: klachten@cbkz.nl

Step 3: Formal Dispute Resolution

If mediation does not lead to a resolution, you have the right to submit a formal complaint to the Disputes Committee (Geschilleninstantie).

As a member of SoloPartners, I am affiliated with a government-recognized dispute resolution body. This committee will re-evaluate the complaint and provide a binding decision for both parties. For your protection, this body is also authorized to award compensation where applicable.